JOB REQUIREMENTS:

  • Bachelor Degree in Mechanical Engineering preferred.
  • Minimum 7 years working experience in Facilities Management, with at least 3 years’ experience in a senior role.
  • Strong leadership skills.
  • Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities.
  • Perfect command of spoken and written English. Knowledge of Arabic is preferable.
  • Good knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001.
  • Good knowledge of performance based contracts – SLA and KPI regimes.

KEY TASKS & RESPONSIBILITIES:

  • Head up Operational service delivery team to deliver related contractual and ad hoc services to the target project.
  • Main point of contact for senior client stakeholders.
  • Establish and maintain highest levels of customer relations and satisfaction.
  • In conjunction with the facilities managers and/or supply chain representative, develop improvement action plan and manage implementation of same as required.
  • To provide line management, mentoring, training, management and guidance to team in accordance with contract and work within the guidelines of the client’s and company’s related policies.
  • To meet or exceed Financial, quality and H&S targets and KPI requirements in the contract and as set by senior management from time to time.
  • Provide periodic and ad hoc reports as required to agreed format and timing.
  • Other subject related duties as appropriate and require.


ACCOUNTABILITIES:

  • Ultimate accountability for standards and customer satisfaction on target project.
  • Establish and maintain good working relationships and lines of communication with client and supply chain representatives.
  • Management of staff, vendors and supply chain from a service delivery perspective.
  • Review ‘heads up’ status reports from CAFM system and undertake the necessary performance improvement action.
  • Strive for continuous improvement in staff technical and management competency.
  • Implement the necessary systems and processes to ensure zero LTI’s for the Cushman & Wakefield Services personnel and supply chain operatives.
  • Assist in the preparation and review plant operation, emergency plan, contingency plan, annual plan etc as required.
  • Conduct weekly/daily team pass-down meetings and update staff of major works, project activities, contract performance and organization goals.
  • Training and development of staff in line with agreed training schedules.
  • Provide effective subject related technical advice and solutions to client.
  • Introduce continued improvement and optimization operation of Facility systems.
  • Perform emergency support duty, if required.
  • Enforce and adopt safety measures among all subordinates.
  • Assist and support in the Operational execution according to the Contract Documents. Assist in the development and execution of detailed knowledge transfer program.