Principal Functions

  • Maintain good working relationships and lines of communication with peers, client and supply chain representatives.
  • Good communication with DTZ staff, vendors and supply chain from a helpdesk perspective.
  • Fluent in English and Arabic.
  • Assist management in event of emergency in support role.
  • Accurate capture and inputting of all required information.
  • Maintain communications with maintenance planners, service providers and specialist contractors.

Duties and Responsibilities:

  • Attend during operating hours for the delivery of helpdesk services for planned and reactive tasks to deliver response to the client.
  • Work on a shift basis which could include weekend and night working.
  • Assist the operations team in the daily operations of the CMMS.
  • In conjunction with the helpdesk manager, generate pre defined reports to performance levels.
  • Ensure customer issues are professionally resolved.
  • To meet or exceed Targets and KPI requirements set by senior management from time to time.


  • Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures.
  • Other subject related duties as appropriate and required.

Job Requirements:

  • Bachelor Degree level education
  • Experience with CMMS
  • Minimum 2 years working experience in a call centre/helpdesk type role
  • Strong Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities.
  • Perfect command of spoken and written English
  • Knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001