Principal Functions

· Maintain good working relationships and lines of communication with peers, client and supply chain representatives

· Good communication with DTZ staff, vendors and supply chain from a helpdesk perspective

· Fluent in English and Arabic

· Assist management in event of emergency in support role.

· Accurate capture and inputting of all required information

· Maintain communications with maintenance planners, service providers and specialist contractors.

Duties and Responsibilities:

  • Attend during operating hours for the delivery of helpdesk services for planned and reactive tasks to deliver response to the client
  • Work on a shift basis which could include weekend and night working
  • Assist the operations team in the daily operations of the CMMS
  • In conjunction with the helpdesk manager, generate pre defined reports to performance levels
  • Ensure customer issues are professionally resolved
  • To meet or exceed Targets and KPI requirements set by senior management from time to time.


  • Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
  • Other subject related duties as appropriate and required.

Job Requirements:

· Bachelor Degree level education

· Experience with CMMS

· Minimum 2 years working experience in a call centre/helpdesk type role

· Strong Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities.

· Perfect command of spoken and written English

· Knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001